Frequently Asked Questions
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Welcome! Please click here to apply for an account. Once your application is received it will be reviewed by one of our Account Specialists. We will then contact you by email with access instructions to our e-commerce site, as well as delivery and billing information. This is an important email that you don’t want to miss, so please check your spam folder.
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We deliver to Manhattan, Brooklyn, the Bronx and Queens. We have an order minimum of $250.00, and there is a $9.95 delivery fee for orders that fall under $350.00.
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Once you’ve gained access to our e-commerce site you will be able to browse our trusted farm partners and place orders. Please note you must wait until your ordering period opens at 2pm. If you login to place your order at 10am and you don’t see anything, it is because we are still confirming details from the farmers and finishing our listings. Please check back in at 2pm.
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Your order will be delivered on the day you’ve chosen (Tuesday through Saturday) between 6-9am, 8-11am or 10am-1pm, depending on your zip code. Your delivery window is confirmed by your assigned representative upon account approval and setup.
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We operate on a harvest-to-order model. This means:
For deliveries on Tuesdays: Ordering opens the previous Tuesday at 2pm and closes Wednesday at 11pm.
For deliveries on Wednesday and Thursday: Ordering opens the previous Wednesday at 2pm and closes Thursday at 11pm.
For deliveries on Friday and Saturday: Ordering opens the previous Friday at 2pm and closes Monday at 11pm.However, if you need a delivery sooner please contact us as soon as possible at wholesaleorders@grownyc.org and we will do our best to accommodate.
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If you are approved to pay by Net30 we will automatically charge your chosen payment method within 30 days of delivery. Our accounting team charges saved credit cards and e-check accounts every Friday.
If you choose to pay upon ordering and would like to process your own payment log into your account. On the left navigate to the Account Information page. Ensure that you have either a credit card or e-check information added to your account. From there, navigate to the Account Activity page. Choose an invoice from the drop-down menu and pay your invoice from there.
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We source from a variety of farms in New York, in the Tristate area, and along the Eastern seaboard as needed. Please take a look at our farmers here.
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Please email us at wholesaleorders@grownyc.org.
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No. As a nonprofit distributor, GrowNYC Wholesale does not donate produce. Please email wholesaleorders@grownyc.org for more information about our non-profit tiered pricing.